Premium Support

We manage your website so you don’t have to

WordPress Managed Services Catalog

We keep your website safe with security updates and detailed periodically scans. We also do content updates, optimizations and general maintenance. If you get stuck with your WordPress site, we are here to help.

Whenever you need a task done, please first login to our customer area here and use the dedicated support page.

General tasks

  • Create a new website, with default theme content
  • Adding custom code to themes and plugins
  • Add individual products for WooCommerce
  • Configure DNS
  • Configure SSL
  • Install themes
  • Install plugins
  • Consulting
  • Recommend a theme
  • Set up email accounts
  • Virtual Assistant tasks (creating, updating and posting content)

Theme Maintenance

Install, change, or update a theme Request 1 of the following tasks:

  • Install and activate 1 custom theme, purchased theme, or theme from the WordPress catalog
  • Update any number of installed themes to the current live release of theme using WordPress Dashboard
    • If none are specified, we will update the currently active theme
  • Manually update 1 theme
    • Example: A specific version provided to us by uploading it to the hosting account
Troubleshoot and fix theme errors This service includes:

  • Enable logs and/or WordPress debug mode to diagnose the issue
  • Attempt to resolve the issue if the website or logs reveal a theme related error
Create and activate a child theme
  • Create and activate a child theme.
Customize a theme This service includes:
Each modification along with 1 revision will consume 1 credit.

  • Modify 1 of the following for a theme:
    • Header
    • Sidebar
    • CSS
    • Background
    • Menu

WP Development

Install a comment system This services includes:

  • Install the Disqus comment system plugin
  • Instructions provided to import comments from standard WordPress system
Install, activate, or update a plugin Choose 1 of the following tasks:

  • Install and activate 1 custom plugin, purchased plugin, or plugin from the WordPress catalog
  • Update any number of installed plugin(s) to the current live release using WordPress Dashboard
    • You must specify which plugin(s) to update.
  • Manually update 1 plugin
    • Example: A specific version provided to us by uploading it to the hosting account
Troubleshoot and fix WordPress plugin errors This service includes:

  • Enable logs and/or WordPress debug mode to diagnose the issue.
  • Attempt to resolve the issue if the website or logs reveal a plugin related error.
Config file changes Choose 1 of the following tasks:

  • Enable a specified PHP module installed on the Hosting (up to 5)
  • Modify the value of a PHP setting (up to 5)
  • Enable or disable debug mode
  • Disable wp_cache
  • Generate WordPress configuration file Authentication Keys
  • Remove the FTP prompt when installing or updating a plugin

A php.ini, web.config, or .htaccess will be edited or created based on the request.

Troubleshoot and fix a contact form errors This service includes:

  • Troubleshoot and fix issues for 1 contact form

Database Management

Database find and replace This service includes:

  • Update up to 5 domain, data, or table prefixes in a WordPress database
    • “Data” Example: Change company name from ABC to XYZ across all pages and posts
Fix WordPress database connection strings
  • Update database connection information in WordPress configuration
Update, activate, or reset WordPress permalinks Choose one of the following:

  • Update WordPress permalinks to any of the predefined styles or a custom style
  • Diagnose and attempt to fix any permalinks related errors
    • If necessary, create configuration file
Import or export WordPress database Choose 1 of the following tasks:

  • Import 1 WordPress database from a backup to the specified database
    • Example: .sql file
  • Export 1 WordPress database, and place the file into the hosting account
Optimize WordPress database
  • Optimize WordPress database by removing gaps in the data

Website Evaluation

Check Google indexing This service includes:

  • Confirm WordPress is not blocking search engines from crawling 1 site
  • Evaluate and report on the following:
    • URL Canonicalization
    • Appropriate title pixel length
    • Appropriate description length test
    • Linked to a Google+ Brand Page
    • Sitemap
    • Robots.txt file
    • Home page image descriptions
Evaluate site performance This service includes:

  • Evaluate and report on the following
    • Website load time
    • Plugins
    • Site size
    • External Scripts
  • Provide recommendations based on the report

Administrative Updates

Optimize images
  • Reduce the load time of a site by reducing the size of images without affecting their quality
Add a favicon This service includes:

  • Add a Favicon using the provided image
  • Convert image to proper format
Setup WordPress redirects
  • Configure up to 5 redirects
    • Note: You must specify which redirect(s) are needed
Preventing WordPress comment spam Choose 1 of the following tasks:

  • Install comment spam prevention plugin. If you do not have one in mind we will install Akismet
  • Modify discussion settings
    • Examples:
      • Add requested items to comment blacklist
      • Disable comments for the entire site
      • Disable trackbacks for the entire site
      • Disable comments on old posts
      • Limit number of links in comments
  • Remove all comments, either active or pending upon request
  • Disable comments or trackback on individual pages (up to 5)
  • Disable external comment requests
Install or update ionCube Loader This service includes:

  • Enable or update IonCube for 1 hosting account
Unzipping a zip file This service includes:

  • Unzip content to a Hosting plan
Move a WordPress site to another folder This service includes:

  • WordPress site moved or copied to the specified folder on the same hosting plan.
Unable to log in to WordPress Choose 1 of the following tasks:

  • Update an email address from within the WordPress database
  • Correct admin user privileges
  • Reset failed login attempts
  • Disable plugins preventing login
Troubleshoot and fix WordPress image issues This service includes:

  • Troubleshoot and fix issues preventing images and thumbnails from properly displaying
Troubleshoot and fix a media upload error This service includes:

  • Diagnose and fix errors when uploading media within WordPress Dashboard
  • Diagnose and fix issues preventing media from properly displaying in the WordPress library

WordPress Core

Install WordPress This service includes:

  • Install WordPress with the following specifications:
    • Domain
    • Folder
    • Email address
Troubleshoot and fix WordPress core file errors Choose 1 of the following tasks:

  • Correct failed updates
  • Manually update WordPress versions
  • Replace WordPress core files
  • Troubleshoot and fix errors related to WordPress core files
Update WordPress to a new version This service includes:

  • Update WordPress to the latest available stable release
    • Excludes Managed WordPress hosting.
Troubleshoot and fix the White Screen of Death This service includes:

  • Diagnose and fix a WordPress site that resolves to a blank white page
Troubleshoot and fix a 500 internal server error This service includes:

  • Diagnose and fix a WordPress site that resolves to a 500 Internal Server Error

Website Security

Clean Hacked Sites This service includes:

  • This service includes:
    • Clean sites infected with malware
    • Remove site from Google blacklist
    • Increase site security to prevent malware hacks
    • Detect malware
Protect From Attacks This service includes

  • Enable firewall protection against DDoS attacks
  • Enable firewall against malware scans, brute force and vulnerabilities scans

More Info