It’s a subscription-based service, available 24/7/365, that provides assistance or fixes for WordPress-related issues that come up at a moment’s notice. This includes services that are not covered by standard hosting support, like: theme maintenance, WordPress development, database management, website evaluation and administrative updates, just to name a few. Want to know the rest? View the entire WP Premium Support catalog.
The main benefit is peace of mind. Knowing that you have a WordPress expert available anytime to help you solve problems takes a load of stress off your shoulders. Not to mention, it’ll save you a ton of time.